Coming to the Playhouse is a very exciting and rewarding experience. In order to ensure that your visit to the Playhouse runs smoothly for you and your students, we have created a Teacher Check List, Group Sales Reservation Policy, and Theatre Etiquette to assist you.

Teacher Check List

• Final payment is due 4 weeks prior to the show.
• Latecomers may be asked to wait until an appropriate time before being seated.
• Mail checks to:
  5445 Landover Road
  Cheverly, Maryland 20784
  Attn: Group Sales.
• Make sure that you have reserved the correct amount of tickets! There is no guarantee that the Playhouse will be able to accommodate additional patrons on the day of the performance.
• No exchanges or refunds will be given for tickets already purchased, which includes but is not limited to deposits made for groups.
• The performances will begin promptly at the published start time.
• The Playhouse has a general seating policy; therefore, large groups may be split up if they do not arrive on time.
• Please arrive early. We will start seating 30 minutes prior to showtime.
• Please contact the group sales coordinator with any wheelchair/special seating requirements ASAP.
• Regretfully, we do not have space to accommodate lunch.
• Seating location is determined by the ushers.
• Typically the shows run from 45 to 60 minutes without intermissions.
• Upon arrival, please make sure that all students, staff, teachers have a ticket in hand to see the performance. No persons will be allowed to enter the theatre without a ticket.
• An alternative way to contact group sales is by Emailing Publick Playhouse.

Group Sales Reservation Policy

• You must sign and fax a copy of the reservation/invoice to the group sales department to hold your desired date.
• Reservations must be made for groups of 15 or more.
• Full payment is due by the Balance Due Date on your invoice. Failure to make payments by this date may result in the loss of your reservation. Reservations are not guaranteed unless a deposit has been paid. Payment arrangements will be made at the time of reservation, however, full payment will still be due by the Balance Due Date.
• Acceptable forms of payments are cash, money order, corporate or personal checks made payable to the M-NCPPC, VISA, and MasterCard. A $3 handling fee is charged for credit card payments. M-NCPPC facilities please call Group Sales regarding payment options.
• Payments made within two weeks of the performance date must be made via cash, money order, corporate check, or credit card only. Personal checks will not be accepted for payment of reservations past the Balance Due Date that’s noted on your invoice.
• There is a no refund/no exchange policy on all tickets. At the discretion of the Playhouse, alternative shows may be substituted for any show canceled due to inclement weather.
• All patrons, regardless of age, must have a ticket.
• Tickets must be distributed to everyone in the group before entering the Playhouse seating area.
• Please be as accurate as possible when making your reservation. Final counts are due when paying your deposit. No changes will be made after that time and full payment of the balance is required. Extra tickets cannot be resold to the Box Office or on Playhouse property on the day of the performance.
• If you would like to sit together please have all members in your group assembled together before entering the auditorium. Divided groups are subject to sit wherever seats are available and no seats may be held for late arrival by groups.
• If you have any questions, please call the Group Sales Department at 301-277-1710 between the hours of Noon and 5 p.m., Monday, Wednesday, Friday and 8:30 am and 2 pm on show days.

Theatre Etiquette

Theatre Etiquette is described as the behavior that is considered appropriate and polite while enjoying a live performance. Proper etiquette shows respect for the performers.

Teachers and Parents, please review these rules of theatre etiquette with your young people. Also, discuss with them the differences between performances done on television versus live performances. Here are some guidelines of what kind of behavior we expect from our audience members.

• Arrive on time!
• Plan to arrive 30 to 40 minutes before the start of the performance. This will give you plenty of time to be seated and allow for bathroom visits before the show.
• In the event of late arrival, an usher will seat your group during an appropriate time of the performance.
• Please insist that your students stay seated during the performance. Restroom privileges should be taken only during appropriate breaks with proper chaperone(s) to accompany under-age children.
• Only enter and exit the theatre between musical pieces/scenes.
• When returning, please wait at the rear of the Playhouse until the scene ends before taking your seats.
• Please avoid talking and moving around during performances.
• Talking, screaming, or moving may cause a distraction for the performers and will disturb other audience members. If talking or screaming continues you will be asked to leave the auditorium.
• Please remember to turn your cell phones off.
• Please remember that seats in the theatre are for sitting.
• Refrain from kicking, bouncing, standing or putting feet on the seats.
• Absolutely no food or beverages are allowed in the seating area.
• Performances may not be recorded.
• Cameras and video equipment are prohibited in the theatre.
• Applaud and cheer at the end - actors enjoy knowing you had a good time at the performance.