Show All Answers

1. Can I reserve a location online using my PARKS DIRECT account?

At this time rentals can only be done in person at our Park Permits office or with a representative by phone. All rentals require customers to have a SMARTlink account. When you are ready to open an account, you can visit any of our Community Centers or our Park Permits Office located at 6600 Kenilworth Avenue, Riverdale, MD 20737.

Become a PARKS DIRECT Customer

2. Can I view the building before I make my reservation?

We encourage all customers to view our buildings to make sure they are the right fit for their event. To view any of our recreation buildings or Adelphi Mill, simply visit our Park Permits office during our viewing days of Monday through Wednesday with a $40 cash deposit. You can take up to 3 keys and visit our locations to view them both inside and out. After viewing, you can return the key(s) either the same day or the next day before 5 p.m. and we will return your $40 deposit in full. We recommend you give us a call to make sure the location is available for viewing.
Park Permits Office

3. When can I pick up the key for my reservation?

You will be able to pick up your key during the same date your security deposit is due, which will typically be two business days before your rental.

4. How soon will my security deposit be returned?

After the key is returned for your event, you can expect to receive a check within 2 to 3 weeks if your security deposit was paid by cash. For a deposit paid by credit card, the deposit refund will be issued as a credit to the credit card account within 7-10 days unless a six month window has passed and the card number is no longer available due to credit card compliance standards (in which case a check will be issued to the account main contact). Refunds for credit card payments made after 6/1/17 may be processed via check due to a change in the registration software system taking place in Fall 2017.

5. How soon can I enter my rental location?

You are welcome to enter during the hours originally stated on your rental contract. Entering the building outside of contract hours may be subject to security deposit forfeiture.

6. What comes included with my rental location?

We try to maintain 10 tables (tables are rectangular, 6 feet by 2.5 feet) and 50 folding chairs at all of our rental facilities. Our Adelphi Mill location includes 10 tables and 150 folding chairs, although these amounts are not guaranteed. All tables and chairs are stored at the rental facilities and can be accessed with the provided rental location key.

7. Is alcohol allowed?

Unfortunately, alcohol is not allowed at any of our recreation building locations or park areas. Exceptions include:
- Adelphi Mill
- Cosca areas 1-4 *
- Cosca Group Pavilion*
- Watkins Park Picnic Pavilions 0-4*

*Watkins and Cosca: Only Keg Beer allowed.

8. Are there any cancellation fees?

All cancellations requested 60 full days before the event will result in an 80% refund. All cancellations requested between 60 and 14 full days of the event will result in a 50% refund. Any cancellations within 14 full days of the event will not be eligible for any refund.